Frequently asked questions
Answers about setup, accounts, billing and connectivity.
Which platforms are supported?
Windows, macOS, Android and iOS. One account can stay signed in on up to five devices.
How do I install the app?
Choose your platform on the download page and run the installer. On macOS, allow the app in System Settings → Privacy & Security if it is blocked on first launch.
Is any configuration required?
No. Sign in and press connect — QuickQ selects the best available node automatically.
What if the connection is unstable?
Switch to another node or protocol mode first. If it persists, change networks (Wi-Fi / mobile data) and send a diagnostic log to support.
Do you log my browsing?
No. QuickQ follows a no-log policy: browsing content and destinations are not recorded, only account and billing essentials.
Which payment methods are accepted?
Common online payment methods are supported; the checkout page shows the exact options. You can cancel renewal any time before the period ends.
Can I get a refund?
If the service does not work for you shortly after purchase and support cannot resolve it, you can request a refund under the published policy.
Can I share my account?
You may use it on your own devices, but sharing with others is discouraged — unusual sign-ins can trigger security protection.
Still stuck? Email support@netquickq.com